Refund policy
Refund Policy – BuzzCart
At BuzzCart, we stand behind our service. That’s why we offer our 24-Hour Delivery Guarantee.
If your order is not delivered within the promised timeframe, you may be eligible for a full refund, subject to the conditions below.
1. 24-Hour Delivery Guarantee
We guarantee that your order will be delivered within 24 hours from the time of dispatch confirmation.
If your order does not arrive within this timeframe, you are eligible to request a full refund.
2. Eligibility for Refund
To qualify for a refund under our 24-hour guarantee:
- The order must have been successfully delivered after the 24-hour window
- The shipping address provided must be accurate and complete
- The delay must not be caused by factors outside our control (see Section 3)
Refund requests must be submitted within 7 days of delivery.
3. Exceptions (When the Guarantee Does Not Apply)
The 24-hour guarantee does not apply in the following situations:
- Incorrect or incomplete shipping address provided by the customer
- Failed delivery attempts or customer not available to receive the order
- Delays caused by courier services, weather, customs, or unforeseen events
- High-demand periods (e.g., holidays, sales events)
- Orders flagged for fraud or requiring additional verification
4. Standard Returns
If you wish to return an item for reasons unrelated to delivery time:
- Items must be unused and in original condition
- Return requests must be made within 14 days of delivery
- Customers may be responsible for return shipping costs
5. Refund Process
- Approved refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
- We reserve the right to decline refund requests that do not meet our policy
6. Contact Us
To request a refund or for any questions contact us on our contact form.